At Alexa Shopping, we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Amazon Show, Spot, Echo, Dot or Tap. Our Services allow you to shop, no matter where you are or what you are doing, you can go from 'I want that' to 'that's on the way' in a matter of seconds. We are seeking the industry's best to help us create new ways to interact, search and shop. Join us, and you will be taking part in changing the future of everyday life.
We are seeking an outstanding Operations leader to join and lead our Alexa Shopping Operations team. The Sr.Ops Manager will be responsible for providing the overall management for a large operations team, which plays a critical role in improving Alexa shopping experience for customers.
The Sr. Operations Manager will:
- Work with stakeholders across the Globe to launch processes and run it on an ongoing basis
- Define and drive operational and business goals for the function
- Create and manage the organization structure, taking into account scope of work, skill requirement, and budget
- Own end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization
- Establish measurement, reporting, and delivery management processes for effective accomplishment of goals
- Establish & drive business communication and reviews with senior stakeholders
- Drive strategic business decisions by influencing key stakeholders/ category leaders using data and structured analysis
- Set a high quality bar and continuously reinforce a culture of quality and innovation
- Own the operational planning and budgeting for the function
- Own Business Continuity Plan for the function
- Drive continuous focus on process excellence and automation. Influence technology roadmap for tool-development projects to improve process efficiency, quality and end-customer impact
- Set high hiring and performance bar, define and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function, identify top talent and create leadership pipeline for self and all levels in the team.