Alexa is the Amazon cloud service that powers Echo, Echo Plus and Dot, the groundbreaking new Amazon devices designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains; we are inventing the future.
We are the team that manages rapidly growing third party (3P) skills catalog for Alexa across all Alexa enabled devices. If you are excited by technology and like working in a fast paced challenging environment, we would love to have you as part of the Amazon Alexa Skills Certification team. The team drives the entire ingestion and certification process for Alexa skills, which involves the entire life cycle from the time developer submits a skill to the time it is published on the store as well as ensuring high quality experience for Alexa customers even after it has been published.
We are looking for high-energy, detail-oriented, and technically-savvy Content Test Specialists to perform quality assurance testing on the Alexa skills consumed by Amazon’s Alexa customers. You will manage the flow and processing of new submissions and re-submissions which includes record creation and management, test and validation of the digital content to ensure it meets Amazon’s high quality bar. Above all, you will play a vital role in helping us meet our skills selection expansion goals while protecting our high-quality customer experience.A day in the life of a Content Test Specialist
About the hiring group
- Check how many skills have been assigned to you each day morning and complete certification based on SOP speedily and also with high quality, mark down test results on internal system, write Japanese blurbs to communicate with developers or directly talk with business team face to face.
- Discussion with team members locally/globally about a concern, share your findings and seek solution together.
- Join global meeting with teams based out of US and India to talk about issues in common or learn knowledge about new device or feature launches or SOPs
We are JP COPS which refers to Catalog Operation, Products and Systems. Our team vision is “To be the most trusted partner for content creators to launch high-quality conversational experiences for Alexa customers”. Our responsibility is to ensure high quality customer experience for Alexa users by checking every skill submitted and also monitor skills published in the skill store. The team is a global team spread in all locations where Alexa has been launched and works with both local and global teams to ensure customer delight.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.