• Digital and Device Tech Support TM & Training

    勤務地 CN-51-Chengdu
    掲載日 7 months ago(2018-07-26 19:01)
    Job ID
    ICP Beijing (ICP headquarter)
    Company/Location (search) : Country (Full Name)
  • Job Description

    the Device, Digital & Alexa Service (D2AS) vision is to create innovative support experiences for customers of Amazon’s devices and digital products, through intelligent self-service solutions and a world-class tech support (D2AS) organization.
    Digital & Device Alexa Service (D2AS) is looking for a Training Delivery and Japanese language Specialist based in Chengdu China who is a strong people leader, great communicator and innovator.
    The number one priority for this role is to provide an exceptional training experience. The ideal Training Delivery and Japanese language Specialist creates an optimal adult learning environment that encourages long term success.
    The Training Delivery Specialist as well responsible for the Japanese language coaching, Japanese culture coaching, development, performance and engagement of their Associates.
    Training Delivery Specialists deliver programs of diverse modalities that include but are not limited to, self-directed, instructor led, virtual, and experiential learning. They are professionals in using quantitative and qualitative data to identify training and coaching needs. A Training Delivery Specialist is a clever communicator. They utilize the most effective training techniques to engage Associates and manage learning sessions. They are also leaders in driving initiatives and programs that continuously improve the training experience.
    Training Delivery Specialists are open and approachable, engage with their people individually to understand how to most effectively coach and motivate them, and invest time in developing their people. They build a work environment where associates are empowered and feel a positive sense of achievement about their role in delivering world class service. Training Delivery Specialists take care of all elements of the associates’ satisfaction at work, including communication and management of their scheduling, and take action on emerging issues and risks in their team.
    Training Delivery Specialists are experts in articulating the Amazon mission and deeply understand the expectations of the Amazon Contact Tenets and Leadership Principles. They ensure people understand the importance of their role and how it supports the Amazon flywheel.

    Basic Qualifications

    · Native Japanese Level
    · Tech Support experience is preferred.
    · Familiarity with general principles of workflow in an inbound call/email center
    · Ability to be flexible in shift assignments and work areas, including nights and weekends
    Ability to function in an ambiguous, fast paced work environment

    Preferred Qualifications

    • Bachelor's degree or higher is strongly preferred; equivalent and relevant work experience considered
    • 2+ years previous experience training a team in a customer service environment
    • Ability to function in an ambiguous, fast paced work environment
    • Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills desired
    Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
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