• Client Success Manager

    勤務地 JP-Tokyo
    掲載日 2 weeks ago(2018-06-05 11:53)
    Job ID
    Twitch Japan GK
  • Job Description

    Twitch has achieved significant and consistent growth in audience (all organic traffic growth), engagement, and number of broadcasters streaming content. The Company is very well funded, has a proven management team, and strong technology. We offer our business customers a wide variety of tools to market and sell to these audiences, tools to help them develop better products, and research services to provide in-depth understanding of the gaming and entertainment markets.

    We are looking for a detail-oriented, customer service focused Client Success Manager with media experience that will work hand in hand with the team in Japan. The Client Success Manager will be a crucial member of a growing team that will support sales in meeting its objectives and providing best in class customer service to clients, both internal and external. Light travel may be required.

    ● Be main client facing point of contact for post-sale campaigns to ensure smooth execution and delivery
    ● Provide highest level of customer service to clients
    ● Manage post-sale campaigns from insertions Order to final reporting
    ● Process IO into Order Management System
    ● Verify accuracy of Internal IO and Client Insertion Order
    ● Work closely with the client to answer questions regarding the campaign and collect assets
    ● Collaborate with Ad Operations to ensure delivery, audit and troubleshoot live campaigns
    ● Provide clients with consistent reporting and delivery analysis
    ● Keep Sales apprised of all key issues, updated and relevant data throughout campaign process
    ● Work with Custom Solutions team on custom campaigns
    ● Work with Finance team on any new client approvals

    Basic Qualifications

    ● Online media experience, ideally in management of digital advertising campaigns
    ● Works in a team oriented, high-energy environment with minimal supervision
    ● Excellent written, presentation and oral communication skills in Japanese and English
    ● Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
    ● Excellent collaboration skills
    ● Working knowledge of Microsoft Office: PowerPoint, Excel, Word and Salesforce

    Preferred Qualifications

    ● Understanding of video gaming industry
    ● Previous media agency or ad sales company experience
    ● Salesforce and adserver familiarity

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.