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Sr. Program Manager, Ad Ops Excellence

Sr. Program Manager, Ad Ops Excellence

Job ID 
Amazon Japan G.K.
Recruiting Team 

Job Description

Amazon Japan is looking for a strong and accomplished Senior Program Manager, Ad Ops Excellence who will be part of a growing team, dedicated in improving operational excellence, customer satisfaction and internal processes. In this role, you will drive projects and campaigns with beta products and ensure your team’s programs are also kept on track. This is an opportunity to develop a robust set of programs to ensure that our clients receive a first-class customer experience as our business continues to scale. Also you will work closely with key partners within the customer success team (Account Managers, Creative Production Managers, Design) along as other (sales, platform, product and marketing) to improve our tools and processes. This role strongly requires your ownership and commitment to delivering result which promotes customer/advertiser satisfaction as well as internal stakeholders’.

Roles and responsibilities:
Process & workflow improvement
UAT for product release
Trouble shooting, problem solving
Coordinate transition of necessary process offshore
Develop offshore quality audit for task
Develop, maintain, update SOPs and map workflows
Lead trainings with internal partner teams (Creative Production Managers, Account Managers, Design, Account Executives)
Ensure backup plan in place for onsite T3 support
Manage product/specialist team relationships
Drive for continuous process/tool/product improvement (pre and post transition)
Escalation support for IOps T2
Maintain process/execution expertise
Update Ad Ops management through WBR and MBR content
Plan and develop road map document writing

Offshore operation efficiency/accuracy metrics, reporting and performance monitoring
Offshore resource forecasting
Run meetings w/ offshore T2 support

Basic Qualifications

・Strong problem solving, trouble shooting and project management skills
・Result oriented, analytical and logical. Strong with numbers and having attention to detail
・Effective written and verbal communicator with influencing skills to manage successful internal and external relationships
・Ability to prioritize own work and resources to complete projects on time and to solve routine problems effectively
・Knowledge and proficiency with Microsoft products including Microsoft Outlook, Word and Excel is required. For Excel, candidate needs to be both comfortable and confident with using Pivot table, data analysis tools.
・English language skills - business level. Conference calls with counterpart in other countries and email communication in English. (benchmark: TOEIC 800~ level)
・Japanese language skills - business level or native level(benchmark:JLPT 1)
・Four years university degree

Preferred Qualifications

  • Either account management or operation management experience in advertising, preferably in online advertising industry.
  • SQL, RDBMS, Tableau, Salesforce