At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.
The Global IT organization that supports this growth through the implementation of technology solutions including: desktop productivity tools, systems and network infrastructure, HR/financial systems, company-wide technology programs such as website availability and latency. Amazon is searching for a proven and established leader in our office to manage the IT team. This leader will be responsible for IT service delivery and driving standardization and communication in the region. He/she should tie into global IT initiatives, own the needs of the internal customers in Corporate office. Responsible for the overall direction, coordination, implementation, execution, control and completion of specific IT projects ensuring consistency with company strategy, commitments and goals. Directly manage a group of engineers/technicians, building an organization that can support and sustain regional growth and customer need. Working closely with engineering and other operations teams to incorporate customer feedback and address key support and usability concerns for customers throughout the region. Maintaining high customer satisfaction and a consistently great work experience for all Amazonians, regardless of location. Effectively defining/analyzing metrics to drive team behavior in pursuit of goals. Working effectively in a cross-functional environment with technical, senior operation management teams and site directors. Traveling regularly to meet with remote staff and customers. Developing and holding to Operational Excellence metrics, diving deep into the details and data to understand how our customers interact with our services and infrastructure.
5+ years of experience leading IT support or operations teams A solid understanding of networking and desktop technology and proven methods on providing innovative solutions to customers. An ability to think creatively and apply strong analytical and problem solving skills, driving issues to resolution. Experience dealing well with customers during problem resolution and operating under pressure. Strong attention to detail and excellent written and oral communication skills. Ability to effectively influence, negotiate, and communicate with internal and external business partners, contractors and vendors to get things done. Bachelor's degree in Computer science or IT related field Business Level English Skills (TOEIC 750 or above) Business-level Japanese skills (Japanese proficiency exam 1-kyu or equivalent).
Experience in lean, six-sigma, process improvement is a plus Experience in Systems or Network Engineering position is a plus Experience in ITIL, PMP is a plus Business Level English Skills (TOEIC 850 or above) Business-level Japanese skills (Japanese proficiency exam 1-kyu or equivalent)