Amazon continues to delight customers around the world with a growing assortment of innovative and convenient delivery programs to ensure they can get their stuff when and where they need it. This includes Prime free shipping, Same-Day delivery, Amazon Lockers and much more. The Delivery Experience team is looking for a leader to lead a team to manage the end-to-end delivery experience in Japan to ensure we are offering customers shipping options & delivery programs that inspire them to shop with Amazon, maintain a strong competitive position in terms of delivery speed and price, and are living up to the promises we make to customers from their first click till when he/she receives his/her parcel
As Senior Manager of Japan Delivery Experience you will lead a team of product managers responsible for translating our understanding of the customer, competitive and business landscape, as well as our operational capabilities a local level, into a set of delivery programs and offerings that ensure we are putting our best foot forward to customers and continually driving improvements of local Amazon delivery experience in some of our fastest growing geographies. You will be responsible for managing shipping revenues for each country to balance generating shipping profit with growing the active customer pipeline, drive coverage, performance & profitability of our shipping programs in your territories, actively monitor competitive landscape, identify and prioritize competitive gaps, and recommend responses, identify and activate on opportunities to invent new delivery programs to meet customer needs, and develop and maintain the roadmap of critical features required to improve local customer experience and grow the business.
Candidates should have strong customer focus and excellent business judgment, be comfortable owning and driving a P&L, and be skilled at analyzing complex data and metrics, and turning analysis into action. The ability to influence cross functionally and across the organization, at all levels, will be absolutely critical to success in this role. Functional expertise in eCommerce, supply chain & logistics are a plus.