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Senior Partner Operations Manager, Amazon Prime Video

Senior Partner Operations Manager, Amazon Prime Video

Job ID 
Amazon Japan G.K.
Recruiting Team 

Job Description

Prime Video (PV) is a digital video streaming and download service that offers Amazon customers the ability to rent, purchase or subscribe to a huge catalog of content. Movies range from new releases to classic favorites, and PV also offers major television shows, entire seasons, and day after air TV. Amazon’s video subscription offer service includes tens of thousands of movies and TV episodes selected from the full assortment available at Prime Video. In short, PV offers content in multiple formats and offer types for our customers to access and enjoy both their favorite shows and explore new titles.

The PV Partner Operations Management team is looking for a bright, customer obsessed, driven, and creative individual to join our team. As a Senior Partner Operations Manager you will manage the operational performance of our studio partners and content distributors, address daily tactical operations, and drive long-term, strategic operational partnerships with our studio partners across the globe. In this role you will be accountable for timely and cost effective delivery of source materials from our existing partners. In addition, you will identify and drive delivery improvements through the use of reporting, data analysis, positive relationship building and innovative workflow enhancements. The ability to develop, own, and report on key performance metrics is a critical.

This role may work with executive-level leadership within the studio community, as well as cross-functional projects with internal and external stakeholders. Internal teams include content acquisition, vendor management, merchandising, engineering, content processing, legal, finance, and accounting teams. External teams vary based on partner and may include marketing, rights management, IT and engineering, and digital fulfillment operations teams.

In addition to account management, the Senior Partner Operations Manager will own industry-leading content launches, and will conduct analysis to identify opportunities for process improvement and cost reduction. In essence, Senior Partner Operations Managers act as the general manager and own a partner’s operational experience on Amazon.

Your responsibilities will include:

  • Acting as strategic and influential partner for customers, developing solutions, prioritizing initiatives, and appropriately allocating resources for long-term success
  • Managing complex escalations that may span across multiple business units
  • Driving long-term solutions through automation of and innovations to process and complex workflows
  • Creating mechanisms and builds strategic plans for partners, Amazon services and the team
  • Mentoring others and helping develop talent

Basic Qualifications

  • Extensive years of demonstrated results as an Account Manager in a technical, e-commerce, or media-related environment.
  • Management experience.
  • BS/BA required.
  • Excellent written and verbal communication skills, strong numerical and analytical aptitude, proven negotiating skills.
  • Demonstrated ability to credibly coordinate between technical teams and business stakeholders, as well as have an understanding of the systems and processes that will be utilized in achieving program objectives.
  • Excellent interpersonal skills; ability to form relationships and work successfully with business and technical teams across the organization.
  • Proven track record of delivering initiatives from conception through completion.
  • Demonstrated ability to think both strategically and tactically.
  • Proven ability to multitask and manage multiple projects through work prioritization and planning.
  • Proactive attitude and willingness to dig deep to achieve goals.
  • Advanced knowledge with all MS Office tools.
  • Must be fluent in both Japanese and English.

Preferred Qualifications

  • Experience and understanding of the entertainment industry, digital media, and/or digital video supply chain.
  • MBA.
  • A passion for digital media and entertainment.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on objective criteria including your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all sections of society irrespective of color, race, religion or belief, nationality, ethnic or national origin, gender, gender reassignment, sexual orientation, sex, marital status, disability, age or trade union membership. Please let us know if you have any special requirements in relation to this recruitment process.