Are you passionate on understanding customer's behavior and needs, and translating the insights to the direction of the product design? This is the position for you.
Alexa is the Amazon cloud service that powers Echo, the groundbreaking new Amazon device designed around your voice. Voice is the most natural user interface for interacting in the home and is quickly becoming the preferred way to seek information on any topic, at any time, from any place. Whether in the kitchen with Echo, on the couch with Fire TV, or on the go with mobile, customers expect Alexa to delight them with immediate and accurate answers to their questions.
The Business Analyst is responsible for helping the Alexa Information team in Japan/APAC region understand customer behavior across and within all of our content areas including weather, local search, movies, sports, music, science, math, literature, traffic and more. In this highly visible role, he/she will provide reporting, analyze data, make sense of the results and be able to explain what it all means to key stakeholders - ranging from VPs to engineers, from marketers to product managers.
The successful candidate will be an expert with analyzing large data sets and have exemplary communication skills. The candidate will need to be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.
In addition to providing valuable insight into our customers, this person will work extensively with Amazon product management teams, partner marketing teams, technical teams, finance, and operations to help grow the business.
You love working with data, can create clear and effective reports and data visualizations, and can partner with customers to answer key product questions. You will also have the opportunity to display your skills in the following areas:
- Define requirements for reporting engagement data, customer behavior, and technical performance metrics, and work with technical teams and product managers to integrate into our development schedules.
- Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key product decisions.
- Develop, implement, and automate processes to collect and manage usage data from multiple sources.
- Partner with internal and external market research teams to analyze our customers and the competitive environment.
- Derive insights from customer feedback and usage data and provide input into new product development.