Interested in Amazon Echo? Come work on it. We’re building the speech and language solutions behind Amazon Echo and other Amazon products and services. We’re working hard, having fun, and making history; come join us!
Amazon Customer Excellence Systems (ACES) ACES Manager role represents a key component of the Alexa Data Services (ADS) ACES team and is pivotal in driving impact through process creation and improvements across ADS and our stakeholders.
You will lead focused, critical projects involving teams across the entire ADS product and services (i.e. from concept to delivering data services and everything in between) including but not limited to diagnosing processes or identifying the need for process, targeting improvement opportunities, developing improvement strategies, and leading the implementation of the improvement and control efforts. Considerable judgment is necessary because you will be leading change, building buy-in, and motivating others to meet the challenges of an extremely deadline-driven environment where explosive growth is occurring while achieving impeccable quality.
Our pace of operational innovation means you will work with emerging Alexa business, applying technologies from other industries to improve performance and advanced data and analytic approaches to solving problems.
This position requires a candidate with the proven leadership ability to facilitate and guide the application of ACES methods with impeccable quality levels.
· Technical (Math, Engineering, Science) Bachelor’s Degree from an accredited university · 5+ years of experience in leading large projects in business operations and technology process improvement areas · 3+ years of experience instructing Executives, Managers, Associates, and Continuous Improvement(CI) champions on Lean, Lean Six Sigma, or similar methodologies · Experience deploying improvements and using CI concepts of Change Management / Change Acceleration Process, Lean / Lean Kaizen, GE WorkOut, Six Sigma (defect / variation reduction), and Design for Six Sigma methodologies · Experience interpreting business activities and mapping complex processes across departments, and/or functions · Strong communication and presentation experience · Data mining experience via SQL DB queries, etc · Fluent Japanese and Business level English
· Technical (Math, Engineering, Science) Master’s Degree or MBA preferred · Lean Sensei or Lean Six Sigma Master Black Belt certification preferred · Diverse work experience/background · Ability to think both strategically and tactically · Innovative and self-directed, not only solves complex problems but creates the approach to solve the problem · Extremely strong problem structuring and solving skills, and ability to deal with ambiguity · Experience leading cross-functional project teams in a complex, matrixed environment · Strong quantitative and qualitative analytical skills paired with hands-on attitude, excellent attention to detail, and good business judgment. · Proven track record of taking ownership and driving results from conception through completion · Ability to multitask and manage multiple projects - work prioritization, planning and task delegation · Minitab, Jump, Tableau or other data analysis / visualization tools · Experience conducting statistical, financial, strategic and operational analysis and modeling involving large data sets to: support and improve business operations; implement best practices; and conduct cost benefit analysis. · Experience measuring key operational metrics (e.g., order cycle time, ship estimate accuracy, on time and complete shipment, inventory record defect rate). · Curiosity to dig several layers deep into metrics, have an innate desire to understand key drivers and whether they are the correct or best metrics to measure/manage a business or process · Exceptional interpersonal and communication (both written and verbal) skills ·People Management Experience