Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services.
Our Big Data Support team specializes in helping customers with streaming, storing and processing vast amounts of data in the Cloud. We also help our customers to leverage this data to produce business insights, which may include using Machine Learning. Our engineers focus on helping customers use and integrate services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop, Hive, Spark, etc.), Athena (Presto), Glue (ETL, Spark), DynamoDB (NoSQL), Elasticsearch, Kinesis (Real-time streaming processing), SageMaker (Machine Learning, Deep Learning) & more. With a global presence in eight countries. Our follow-the-sun support and shift model mean you will not be on-call.
We are seeking talented Systems engineers well versed in maintaining infrastructure of large complex systems/clusters. You will also be able to write code to process large amount of data, automate maintenance, monitor performance or crunch data to solve customers’ business problems. We invest heavily in knowledge acquisition and skills development providing unlimited opportunities for technical and career development. If you have a spark for knowledge – we have the fuel for the fire.
Every day will bring new and exciting challenges on the job while you:
· Apply advanced troubleshooting techniques to provide tailored solutions for our customers
· Drive customer interactions. Phone, Chat, Emails, Screen shares and conference calls
· Leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services
· Interact with leading technologists around the world