• IT Support Engineer II

    勤務地 JP-14-Odawara
    掲載日 8 months ago(2018-05-22 10:20)
    Job ID
    Amazon Japan G.K.
    Company/Location (search) : Country (Full Name)
  • Job Description

    Amazon.co.jp is seeking an IT Support Technician for the Fulfillment Centers, reporting to the IT Supervisor. This is a great opportunity for an individual who is looking to move into a specific technical career. You will have the opportunity to expand your technical abilities and be trained to take responsibility for certain equipment within the FC environment.

    Responsibilities include: allocation and maintenance of IT equipment, including check in/check out, troubleshooting, asset management, inventory control, and RMA; Server room / rack inspections; basic maintenance of terminals, PC applications, and printers; testing of damaged equipment and control of RMA process; shadowing Senior Technicians and providing assistance as needed; helping with big projects which could include large floor moves/builds, network conversions, and general IT projects under the supervision of other technicians and the IT Supervisor.

    The successful candidate will also need to be able to coordinate the troubleshooting of complex problems involving telecommunications equipment configuration, revocation, wiring and organisation (excluding advanced wiring). The candidate will need to be able to perform initial troubleshooting, then facilitate communication between the engineers and the users to see the issue through to its resolution.

    We are looking for a well-organized person who will proactively look for ways to contribute to Amazon, not only in Japan, but worldwide.

    IT Support Technician



    Windows PC及び周辺機器のサポート・トラブルシューティング / アカウント・パーミッション管理 / トレーニング・オリエンテーションの実施 / 資産管理等

    端末(Linux, Windows CE)及び周辺機器(バーコードリーダー・プリンタ等)のサポート・トラブルシューティング / 機器検証作業 / 機器移設作業等


    電算室内及び配送センター内のIT関連設備( ラック、A/C、UPS等 )の管理・サポート


    ・IT職種の紹介: https://www.amazon.co.jp/b?node=5609902051

    Basic Qualifications

    Essential Functions:
    (% of Time)(Description of essential functions)
    Allocation and maintenance of IT equipment
    Troubleshooting technical problems
    3.20 %
    Asset management & inventory control
    4.5 %
    RMA of broken parts and devices
    5.15 %
    Project team member on IT related projects.

    Essential Skills:
    1.Basic hardware and software troubleshooting skills
    2.Knowledge of basic networking concepts
    3.Japanese - can understand descriptions of problems from native speakers and manage basic communication (JLPT level 1 or higher)
    4.Prior technical experience a plus
    5.English - basic or better (TOEIC 600 or higher)

    ・ ソフトウェア・ハードウェア全般のシステムサポート・障害対応経験必須
    ・ UNIX・LINUX環境での業務経験 もしくは LPIC-1程度の知識必須
    ・ Windows・ネットワーク(Cisco)のサポート経験や関連資格等お持ちであれば尚可
    ・ 日本語: 日本語能力試験1級以上 もしくはそれと同等の能力
    ・ 英語: TOEIC 600点以上 もしくはそれと同等の能力

    ・ 顧客志向: 顧客優先で考え、信頼を得る為に可能な限り最高のサービスを提供する努力ができる方
    ・ 対人能力: 周囲の人たちとの良好な職場関係を築き、敬意を持って人に接する事ができる方
    ・ 柔軟性: どのような状況においても冷静に判断し、的確に判断を下しつつ有効に仕事を進められる方
    ・ チームワーク: チームの一員として有能かつ効率的にタスクにあたり顧客のニーズに対応できる方
    ・ オーナーシップ: 顧客のビジネスを理解し、定められた期間に最高の品質でタスクを完遂する努力ができる方

    Key Competencies:
    1.Customer Focus
    Always thinking from the perspective of the customer, offering the best possible service.
    Excellent communication skills, both written and verbal
    Highly flexible with regards to both working schedule and job responsibilities
    Demonstrates strong initiative and motivation, with the ability to learn new skills quickly
    Willing to make a commitment to the hours required by this position.

    Preferred Qualifications

    · プロジェクトマネジメント・メンバーの経験
    · ワイヤレスネットワークサポートの経験
    · ボイスシステムサポートの経験
    · 設備サポートの経験

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