Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the ERMC, Compliance investigations team in Tokyo location. Ø Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. Ø The Risk Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Ø The Risk Specialist will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. Ø Candidates have to be proficient in English, and Japanese languages. Expertise in both written and verbal communication across the above mentioned languages is mandatory. Ø Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Ø Bachelor degree is a must to apply for this position. Ø Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills
Communication Skills Ø Excellent written and spoken communication skills in English, and Japanese languages Ø Proficient in composing grammatically correct, concise and accurate written responses Ø Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers in these languages
Problem Solving Skills Ø Demonstrated ability to work independently and make complex investigation decisions Ø Excellent problem solving skills Ø Demonstrated ability to analyze problems logically Ø Self-disciplined, diligent, proactive and detail oriented Ø Strong time management and organizational skills Ø Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
Relevant experience in the Risk management domain will be an added advantage