At Amazon we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. The Data Center Global Services organization is looking for an individual with proven and tested leadership skills to support a new Amazon Facilities Operations Center in Japan. This team will provide for and support 24X7 real time monitoring, incident response, communications management and reporting for all data center physical infrastructure - globally.
The ideal candidate will need to be passionate about customer experience with the ability to drive tasks, assignments, and projects to operational excellence. As this is a new venture, we are looking for individuals that want to play a role in the development of something great from the ground up. The successful candidate will ultimately be responsible for providing assistance and support to those supporting the Data Center platform. This role supports the team’s overall initiative which is to ensure that the platform remains available and reliable to meet or exceed defined service levels. The ideal candidate will need to have an understanding of data center IT Infrastructure and data center Facilities infrastructure and how the two entities co-exist. Facility Operations is a high impact customer and vendor-facing environment. The ability to work in a constantly changing environment and the ability to assess critical service affecting situations is an absolute must.