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Japan HR Services, Team Manager Payroll and Time Keeping

Japan HR Services, Team Manager Payroll and Time Keeping

Job ID 
563948
勤務地 
JP-13-Meguro
掲載日 
2017-08-04
Company 
Amazon Japan G.K.
Recruiting Team 
..

Job Description


At Amazon we believe that every day is still day one.

A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history.

Join our HR team for our regional Shared Services Hub located in Tokyo, which will support Amazon Japan nationwide. The Hub will provide a multi-language capability to our internal customers and, we are looking for Team Leader to join our growing Shared Services Centre. Reporting into an HR Shared Services Country Lead. The role will have a strong focus on both operational delivery and effective team management ensuring outstanding levels of service to the internal customers and supporting the ongoing development of the services through effective Voice of the Customer feedback. The team is working on and supporting key employee life cycle queries as new starts, data management, absence management and pay.

Responsibilities
· Manage the workflow of the team including service level adherence, absences, and increased volumes while maintain team morale.
· Maintain the accuracy of information and key changes as and when necessary and by deadlines as required (for example leavers, address changes, …)
· Patriciate in a variety of project related activities, including analysis preparation of documentation; communicate process and best practices.
· Leading and developing a team.
· Lead teams working on and supporting key employee life cycle process such as new starts, data management, absence management, transfer and leaves.
· Managing individual team member performance and development
· Ensure appropriate team coverage and scheduling and also monitoring and reporting upon key SKAs and KPIs.
· Deal with escalations from stakeholders and /or other parts of the shared service function to ensure that issues are addressed in a timely fashion.
· Maintain the accuracy of information and key changes as and when necessary and by deadlines as required (for example leavers, address changes, …)
· Understand processes and program regulations and the way they have been translated into existing technical environment
· Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Meet setup SLA and KPI
· Carry out audits and checks on data changes to ensure accurate and timely payment of the employee population. Maintain, manage and regularly audit all electronic personnel files.
· Participation in the continuous improvement of HR processes.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
· Be part of a team that actively seeks customer feedback to improve levels of service.



Basic Qualifications

Basic Qualifications
· Fluent in Japanese and Business Level English
· Bachelor degree or equivalent work experience
· 4+ years of international Payroll experiences required along with timekeeping experience.
· 1+ years of people management experiences.
· Super attention to detail and ability to prioritize in a fast-paced environment to work in the rapidly changing environment.
· Exceptional communication and organizational skills
· Computer literacy (Excel, Work, PowerPoint, Outlook)
· Ability to work in international teams where team members are in different locations and belong to different cultures.
· Ability to work with confidential information
· Ability to work in changing environment
· Flexibility

Preferred Qualifications

Preferred Qualifications
· Work Experience in HR Shared Services
· Experience of working in a transactional / process based environment
· Experience working in multinational company
· Experience working with KPI and SLA
· Certify Health administrator