• IT Support Engineer II

    勤務地 JP-14-Odawara
    掲載日 5 months ago(2018-02-01 12:51)
    Job ID
    Amazon Japan G.K.
  • Job Description

    Amazon.co.jp is seeking an IT Support Technician for the Fulfillment Centers, reporting to the IT Supervisor. This is a great opportunity for an individual who is looking to move into a specific technical career. You will have the opportunity to expand your technical abilities and be trained to take responsibility for certain equipment within the FC environment.

    Responsibilities include: allocation and maintenance of IT equipment, including check in/check out, troubleshooting, asset management, inventory control, and RMA; Server room / rack inspections; basic maintenance of terminals, PC applications, and printers; testing of damaged equipment and control of RMA process; shadowing Senior Technicians and providing assistance as needed; helping with big projects which could include large floor moves/builds, network conversions, and general IT projects under the supervision of other technicians and the IT Supervisor.

    The successful candidate will also need to be able to coordinate the troubleshooting of complex problems involving telecommunications equipment configuration, revocation, wiring and organisation (excluding advanced wiring). The candidate will need to be able to perform initial troubleshooting, then facilitate communication between the engineers and the users to see the issue through to its resolution.

    We are looking for a well-organized person who will proactively look for ways to contribute to Amazon, not only in Japan, but worldwide.


    • 在庫管理、監査、RMAプロセス手配、IT資産の移設、廃棄手配、機器/サービスのライフサイクル管理
    • IT機器、サービス(工事関連作業含む)の購買業務、回線手配、契約管理業務、ベンダーとの調整業務 (納期調整等)
    • グローバル標準化プロジェクトのサポート(プロジェクト管理業務、展開作業等)、及び海外チームへのエスカレーション、改善活動、教育活動
    • その他、配送センター内レイアウト変更等小規模プロジェクトから、新ビジネス開始に伴うシステム導入・新拠点立ち上げに伴うサポート
    Essential Functions:
    (% of Time)(Description of essential functions)
    Asset management
    -Inventory Control
    -Transfer of Asset
    -Life cycle Management

    Procurement & Vendor Management
    -IT Equipment
    -IT Services
    -Circuits (Voice & Data)

    20 %
    Project related activities and Education

    ・IT職種の紹介: https://www.amazon.co.jp/b?node=5609902051

    Basic Qualifications

    1.IT Skills
    • ソフトウェア・ハードウェア全般のシステムサポ―ト・障害対応経験必須
    • ソフトウェア・ハードウェアの資産管理、又は調達経験必須
    • プロジェクト管理経験必須
    • UNIX,LINUX,Windows, ネットワーク(CISCO)のサポート経験や関連資格等お持ちであれば尚可

    • 日本語: 日本語能力試験1級以上 もしくはそれと同等の能力
    • 英語: TOEIC 600点以上 もしくはそれと同等の能力

    • 顧客志向: 顧客優先で考え、信頼を得る為に可能な限り最高のサービスを提供する努力ができる方
    • 対人能力: 周囲の人たちとの良好な職場関係を築き、敬意を持って人に接する事ができる方
    • 柔軟性: どのような状況においても冷静に判断し、的確に判断を下しつつ有効に仕事を進められる方
    • チームワーク: チームの一員として有能かつ効率的にタスクにあたり顧客のニーズに対応できる方
    • オーナーシップ: 顧客のビジネスを理解し、定められた期間に最高の品質でタスクを完遂する努力ができる方
    Key Competencies:
    1.Customer Focus
    Always thinking from the perspective of the customer, offering the best possible service.
    Excellent communication skills, both written and verbal
    Highly flexible with regards to both working schedule and job responsibilities
    Demonstrates strong initiative and motivation, with the ability to learn new skills quickly
    Willing to make a commitment to the hours required by this position.

    Preferred Qualifications

    • プロジェクトマネジメントの経験
    • IT インフラ(End User Device, Server, Network, Tel等)サポートの経験
    • 設備サポートの経験
    • 英語での読み書きのコミュニケーションが円滑に出来る(会話も出来れば尚可、意欲がある方も可)。
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