Who We Are
Amazon.com has been rated one of the most admired company in the US, #1 in Innovation and # 1 in Customer Service. Additionally, Amazon’s technology business has a history and growing tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS), you have the opportunity to help individuals and businesses take their computing infrastructure and applications into the Cloud. AWS has gained a reputation for innovation with a fast pace release cycle delivering hundreds of features a year, and AWS Support is one of the largest and fastest growing AWS business units.
Don’t be confused by the name. We are a highly technical, innovative organization revolutionizing the way customers engage and seek help from AWS. Our customers include very large Enterprises (e.g. NASDAQ, Adobe, Kellogg's, Unilever); Public Sector (e.g. NASA JPL, Stanford) as well as fast growing businesses and internet companies (e.g. Netflix, Airbnb). We will redefine the word “support” and lead the industry with best in class technology. The AWS Support organization is global with team members in 20 locations around the world. The organization is a self-standing business with revenue and P&L responsibility.
Who We Need
We are looking for a smart, enthusiastic, and creative owner with a solid background in solving hard problems that span the software development, systems engineering and systems security disciplines. As the manager of the a systems engineering team, you will be charged with adapting, scaling and operating all of the software use to run the AWS support business. In addition to setting the technical direction for the team you will be a mentor and coach for a team of highly motivated and talented systems developers and systems engineers helping to grow their careers along with your business.
Diving deeper into the role, on a day to day basis you will be working with the owners of services like Trusted Advisor and Support Center to adapt their software to the unique challenge of operation in isolation. Leading the development of software to enable the team to scale as additional isolated regions are added. Establishing the contract by which the team works with the software development teams to ensure a seamless customer experience across regions. Finally and most important of all is developing the careers of the exceptionally talented engineers on the team.
If you share our obsession for customers and ensuring that AWS exceeds their expectation on every interaction. If you have a passion for leading the design decisions that making an organization as large as AWS support successful at scale. If you want to touch the lives of hundreds of thousands of support customers worldwide, shaping their personal experience with AWS. This is the job for you!