• Cloud Support Engineer (Mandarin Fluency) - - Amazon Web Services

    勤務地 US-WA-Seattle
    掲載日 2 months ago(2018-08-23 20:10)
    Job ID
    557760
    Company
    Amazon Web Services, Inc.
    Company/Location (search) : Country (Full Name)
    United States
  • Job Description

    Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

    About this Job


    This is a technical support role (NOT call center) who should be an expert in various IT areas and provide timely and professional troubleshooting advice and architectural best practice to AWS customers via support cases.

    We are seeking people with strong technical skills: Experience with Big Data and/or Database (MySQL, SQL Server, Oracle)? Do you know the advantages of working in a highly distributed virtual environment? Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!

    Every Day Will Bring New And Exciting Challenges On The Job While You

    · Learn and use groundbreaking technologies
    · Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
    · Interact with leading technologists around the world
    · Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
    · Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
    · Drive customer communication during critical events
    · Drive projects that improve support-related processes and our customers’ technical support experience
    · Write tutorials, how-to videos, and other technical articles for the AWS customer community
    · Work on critical, highly complex customer problems that may span multiple AWS services

    Basic Qualifications

    • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
    • or relevant years of experience in a technical position
    • Excellent oral and written communication skills in both English and Mandarin Chinese
    • Open to dedicating to Mandarin Chinese support
    • Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend.

    Preferred Qualifications

    • Strong Linux system administrator skills
    • Excellent knowledge of Hadoop architecture and administration and support
    • Proficient in Map-Reduce, HDFS, Spark, Hive, Hbase.
    • Expert understanding of ETL principles and how to apply them within Hadoop
    • Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP
    • Experienced with linux system monitoring and analysis
    • Good understanding of distributed computing environments
    • Technology-related Bachelor’s degree or equivalent work experience
    • Excellent oral and written communication skills
    • Customer service experience / strong customer focus
    • Strong multi-tasking skills
    • Strong analysis and troubleshooting skills and experience
    • Self-starter who is excited about learning new technology
    • Networking (DNS, TCP/IP)
    • Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
    • Exposure to security concepts / best practices
    • Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
    • Experience managing full application stacks from the OS up through custom applications
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