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[新規事業立ち上げ] Manager, B2B Seller Onboarding Team, Amazon Business

[新規事業立ち上げ] Manager, B2B Seller Onboarding Team, Amazon Business

Job ID 
Amazon Japan G.K.
Recruiting Team 

Job Descriptionでは、2017年、新たにB2B商材を扱う事業者様向けの専任部署を立ち上げました。この部署において、Amazon上で法人向けに販売を希望する出品事業者への、販売開始までの支援を担う部署が、Seller Onboarding Teamです。このチームを立ち上げ、8名のメンバーを率いていただけるマネージャーを募集します。同ビジネスを先行してスタートしているアメリカやヨーロッパをはじめとした他の国の同チームとのコミュニケーション(ビデオ会議や場合によって出張)が多く発生します。

Amazon Business Marketplace Seller Onboarding
Amazon Business is seeking a dynamic and motivated manager for our B2B Marketplace Seller Onboarding team. As a manager, this role will provide behavioral coaching, guidance, and mentorship to associates; driving achievement of performance goals. They will be responsible for providing timely and efficient service to our sellers by optimizing the productivity of team that results in a perfect seller onboarding. Other responsibilities include interviewing, performance management and employee engagement.
As a technical leader, this role will identify and implement process improvements, design trainings and identify new opportunity to ensure the success of Amazon B2B Sellers. They will grow the competency of the associates in new areas to increase the range of integration projects that the team can contribute to.

Roles and Responsibilities
· Sets the vision, direction and culture of the operations team by defining individual and team performance expectations and goals, and holding their teams accountable for meeting and exceeding performance targets
· Responsible for the hiring, retention and management of team members.
· Proactively engages resources to address issues, and effectively delegates workload across the team.
· Create and implement a rigorous feedback loop to continuously incorporate new best practices and tools to improve overall efficiency, quality, and the Seller Experience.
· Identify and execute on opportunities to expand the team’s service offerings in support of the lead to launch process and ongoing Seller success.
· Provide input to and deploy standard operating procedures for seller launch process to support the sales team.
· Collaborate with the product management teams to identify opportunities to improve the seller experience or internal efficiency through the development of tools and seller facing features.
· Identify, define, and track strategic initiatives related to improving team operational processes and seller success.
· Participates on business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization.
· Provide actionable data to the various internal support groups when needed.
· Prepare and analyze internal and external reports that will provide actionable feedback to the teams.
· Drives creation of quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives.

Basic Qualifications

・2年以上のPeople Management経験
 - 想定部署: 技術営業部門、コンサルタント(プロセス系)、テクニカルサポート部門、など
- メンバーの人数: 5名以上


・WebやIT SystemにおけるData連携の経験

Preferred Qualifications

・APIを使用したData Integrationの設計・構築・運用ソリューションの経験
・Cross Functional Project Managementの経験