At Amazon, we have zero tolerance for fraudulent actions, counterfeit items and any other activities to degrade customer experiences and we have taken various actions to protect the Amazon Marketplace from fraudsters, and will tirelessly continue to take such actions to protect our customers. We are looking for Head of Customer Experience to join our Seller Services team, reports directly to Director of Platform Management Team to design and implement policies and technologies, work with multiple Global and Local Stakeholders to define and lead our strategy to detect suspicious activity and take actions to prevent fraudulent transactions and improve account security, to constantly drive technical innovations to protect and enhance the buying experience on Amazon while minimizing friction for our Sellers, and to ensure buying and selling with confidence on Amazon.co.jp. This is a new role created in Amazon Japan, and will involve managing and developing a high performed team. This role has high visibility to Amazon Japan Leadership team and requires strong leadership skills to organize and lead v-teams to take immediate actions and get the results. If you are a person who has a strong passion to provide great customer experience with leveraging strategic and technical experience, this is the job for you.