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Seller Support CPM (Change and Project Management)

Seller Support CPM (Change and Project Management)

Job ID 
534649
勤務地 
JP-13-Meguro
掲載日 
2017-05-11
Company 
Amazon Japan G.K.
Recruiting Team 
..

Job Description

Seller Support CPM is seeking a passionate and experienced Sr. Program Manager.

The Seller Support is the organization in Amazon that provides world-class support to over 2.7+ MM Amazon Sellers in 10 countries. Sellers, Vendors, and Buyers are our Customers and we help eliminate problems associated with selling their products in Amazon. The Change Project Management (CPM) team reports to the Seller Experience team. CPM tracks the Seller facing changes and minimize resulting variability in contact or issues volumes. These changes are in the form of new features or changes in existing features initiated by business and technical teams in Amazon.

As a Sr Program Manager, you will be responsible for project portfolio governance, project intake planning, process improvements, and driving the assigned Large/Medium effort projects. You will work with all the stakeholders to ensure all parties are notified on the project status, making sure all project teams completes their assigned responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make trade-offs, balance the business needs versus technical constraints and encourage risk-taking behavior to maximize business benefit.

[CPM has the following objectives]
1) Understand proposed change: Provide feedback to Amazon teams and positively influence the seller experience for specific releases, 2) Manage change experience: Plan, schedule and communicate all Seller-facing platform changes to ensure both the Sellers and Seller Support Operations team are notified and prepared prior to production release. CPM is uniquely positioned to look Seller impacting changes proactively across Amazon.co.jp, 3) Measure and share: Drive postmortem analysis as required, share successes and lessons learned.
Your role require to work with all the stakeholders to ensure all parties are notified on the project status, making sure all project teams completes their assigned responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make trade-offs, balance the business needs versus technical constraints and encourage risk-taking behavior to maximize business benefit.


Basic Qualifications



  1. Ability to thrive in a fast paced environment, where tactical and strategic activities are driven in parallel.
  2. Excellent written and verbal communication skills in both Japanese (native level) and English (fluent).
  3. Attention to detail and has problem solving/analytical skills to manage multiple, competing priorities simultaneously. .
  4. Demonstrated ability to work in ambiguous situations, across organizational boundaries (including virtual and globally distributed teams), and able to work independently to create a path forward.
  5. Ability to manage competing priorities across multiple projects under tight deadlines.
  6. Ability to create the scalable process and communication plan with multiple cross functional changes.
  7. 8+ years of industry experience doing program /project management in the support and services industries.

Preferred Qualifications

  1. Belief in the value of participating in, and contributing to a collaborative team environment.
  2. Familiarity with six sigma, Kaizen.
  3. Experience in customer-facing UI development, Internet products and technologies.
  4. Contact Center (Phone, email, chat support) support experience.
  5. PMP or similar certification.
  6. Master or Bachelor’s degree in equivalent work experience.