Amazon Japan is seeking a Head of Business Strategy for Delivery Experience (DEX) in Prime, our key strategic membership program. This is an opportunity to directly drive customer experience on our site and broadly, from delivery related search, order to check out, delivery, and to possession, on all of our customers' physical product purchase. The scope may also include processes in reverse logistics (customer returns). As these series of experiences significantly influence all the customers’ experience in physical consumer business on Amazon, the speed, quality, and convenience in DEX program have material impacts on Amazon’s growth.
The ideal candidate has compelling competencies and vast experience in product management, with deep customer instincts and an ability to influence diverse teams globally. S/he will balance creativity with analytics and agility with operational discipline. S/he should have a keen focus on delivering great customer experiences and strong, measurable results. S/he should thrive in a culture of decisions based on analytics, be comfortable diving deep into the data, yet able to prioritize efforts based on the strategic and immediate implications.
The position is responsible to drive DEX both new business initiatives outside of our traditional realm of business and improvements in existing programs. This position is also responsible for leading various strategic projects, and for widening range of business activities. This position will be required to have deep understanding of internal and external variables effecting the businesses (customers, vendors, industry, internal resources & processes, etc.), and work with wide range of the teams of business unit, its category leaders, product managers, and site merchandisers to analyze business opportunities and purpose, plan, lead, and execute projects, by leading and partnering with cross functional (especially with Supply Chain and Transportations) and international teams.
This position reports to Director, Delivery Experience in Japan.
The primary responsibilities include the following:
- Scale delivery service, maintaining long-term financial viability of Delivery Experience program.
- Seek, evaluate, plan, and implement a compelling value proposition to Prime program in Japan.
- Work with relevant business unit leaders to introduce and promote benefits in programs.
- Also work closely with other membership programs’ Product Managers and Merchandisers, and continuously improve customer experience. The counterparts also include with Delivery Experience Product Managers across locales, in particular with US, Prime Finance, Prime Research Analyst.