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Head of Enterprise Support Japan

Head of Enterprise Support Japan

Job ID 
Amazon Web Services Japan KK
Recruiting Team 

Job Description

As an increasing number of large Japan enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help our largest customers navigate the operational challenges of cloud computing. You will work one-on-one with our top-tier customers, supporting the software development lifecycle for cloud services, operations management of active services, and business relationships with AWS.

In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Amazon Web Services within organizations ranging from new start-ups to large enterprise customers. You must possess management and customer-facing skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available only in the cloud.

As Head of Enterprise Support Japan, you will lead an organization of Technical Account Managers who are the primary operational point of contact for one or more customers, helping to plan, review, and oversee ongoing operations of business critical applications. You will leverage your broad experience to create customer outcomes, ensuring their applications are well designed and scale to the needs of the world’s largest events e.g., product launches, game launches, the World Cup and the Olympics. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.

Every day will bring new and exciting challenges on the job while you:
  • Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
  • Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
  • Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Help Enterprise customers define IT and business processes that work well with cloud deployments
  • Engage with Director and C-Level executives to translate business needs into technical and operational plans
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Analyze and present operational reviews to customer leadership
  • Engage as part of the Japan Senior Leadership Team and Asia Enterprise Support Leadership teams

Basic Qualifications

Basic qualifications
· 10+ years design/implementation/operations/support/consulting experience with distributed applications
· 5+ years as a people Manager or Manager of Managers in IT
· Experience building and managing teams
· Experience managing large scale environments including escalations, incident, problem, and service availability
· Customer-facing C-Level experience
· Travel to client locations as needed
· Experience across several of the following areas: Operations Management, Team Leadership, Staff Development
· Business/Fluent Level written and spoken English and Japanese language ability

Preferred Qualifications

Preferred qualifications:
· Exceptional customer focus and bias for action
· Candidates must have excellent oral and written communication skills
· Presentation skills; high degree of comfort with both large and small audiences
· High level of comfort communicating effectively across internal and external organizations
· Demonstrated ability to adapt to new technologies and learn quickly
· Experience working directly with Enterprise customers
· Experience with AWS service offerings
· Technical Program Management experience
· Ability to manage multiple tasks and projects in a fast-moving environment
· Strong written communication skills; this role will require the creation of content such as whitepapers and other written deliverables
· Large scale and highly distributed environments
· Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired