Amazon Business aims to become the most customer-centric provider of products and procurement services for business, government and industry in the world. We’re off to a big start. After launching in 2015, Amazon Business quickly reached $1 billion in annualized revenue in the United States. Now we’re expanding outside the United States. Building on top of Amazon’s long history of customer focus and innovation, and our drive to think big, Amazon Business is addressing a new set of customer needs in a vast new market segment. While we can rely on Amazon’s existing capabilities in user experience, convenience, selection, pricing and logistics, we need to re-invent core parts of the shopping experience to serve the needs of businesses and other institutional buyers – from the kinds of products we offer, to our payment methods, to close integration with corporate purchasing systems. Furthermore, as we expand outside the U.S., we need to listen closely to local customer needs and tailor our approach to the requirements of local customers in Europe and Asia.
As a result, we have formed a dedicated team to pursue Amazon Business at our non-US websites. Our team is looking for an experienced product manager and creative problem solver who is comfortable working in a fast-paced, high-energy environment to help us expand into Japan. You will serve as the bridge between our global product roadmap and the efforts of our Japan in-country teams. In addition to helping to keep our Japan expansion on track, you will define and implement Japan-specific features like Points, C-Tax, Pay-by-Invoice, Product Restrictions, Internal Procurement, etc.
This role is inherently cross-functional -- you will work closely with engineering, design, operations, customer service and executive teams to bring products and programs to life. You will proactively identify and resolve strategic issues, as well as secure and schedule the resources to deliver Amazon Business Japan programs. Baseline skills include core product management skills, like product definition, market segment analysis, customer feedback mechanisms, technical and project management skills.
Product Managers at Amazon are expected to quickly understand organizational and product goals and map them to managed project deliverables. They must be able to divide tasks across a team and manage team execution. They are fully responsible for delivery of the features they design and own, and are held to a high standard on the quality of the product produced. They must build effective working relationships with their peers on the global Amazon Business team, local country leaders in every nation we serve, as well as with a large number of engineering teams building solutions.
The role is based in Seattle, and likely will require some international travel, in particular to Japan. Position Summary
We are looking for Amazon Business Product Manager, Japan, with proven experience in thought leadership and detailed execution. As the only member of the Japan B2B team based in Seattle, you will be responsible for guiding the company’s efforts to develop, launch and scale our emerging Amazon Business feature set and functionality, with a sharp focus on addressing the unique needs of business customers in Japan. You will work closely with the Japan-based product management and global engineering team to implement Japan-specific programs’ strategy that is coordinated across all B2B initiatives.Key Responsibilities
- Start with the customer and work backwards to define the set of features to address business customer needs in Japan
- Work closely with the global B2B product management team to establish and develop the long-term roadmap to grow Amazon B2B in Japan
- Work cross-functionality with a diverse set of Amazon teams including Technology, Operations, Retail, Merchant Services, Tax, Finance and Customer Service to deliver on shared goals
- Identify blockers and solve through creative problem solving, effectively escalating across all levels in the company when required
- Develop daily, weekly, monthly and quarterly reporting to objectively track progress to goals and to provide customer insights