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Cloud Support Engineer

Cloud Support Engineer

Job ID 
Amazon Web Services Ireland Limited
Recruiting Team 

Job Description

Amazon was recently voted #5 most admired company in the US, #1 most innovative, and #1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly.

Basic Qualifications

  • Relevant work experience in Enterprise Systems administration - Windows Server
  • Fluency in written and spoken Japanese language skills
  • Excellent standard of written and spoken English language skills
  • A very strong customer focus
  • Ability to juggle many tasks and projects in a fast-moving environment
  • Be a self-starter who is excited about technology.

Preferred Qualifications

  • Support / Troubleshooting experience
  • Experience in Networking (DNS, IPsec, BGP, VPN, Load Balancing)
  • Experience in Database Administration (Oracle, SQL, MySQL)
  • Experience in Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
  • Understanding of Virtualization Technologies
  • Understanding of Cloud services