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Manager Content Management

Manager Content Management

Job ID 
Amazon Japan G.K.
Recruiting Team 

Job Description

Amazon Seller Support is a primary interface between our sellers globally and Amazon. Within this division the Seller Experience team drives global experiences for sellers, including the creation of help and other content experiences. The Global Content team is currently looking for a strong content management leader that will run a team consisting of content managers with JP language expertise across 11 marketplaces. As a broader team, we provide global resources across 8 primary languages focusing on a great help experience for our sellers - available to them in their local language and adapted for their culture and market. The Global team sets the tone for the global business by creating great source content that is of high quality and is managed throughout it lifecycle. As a main point of interface between Sellers and Amazon, Seller Support plays a pivotal role in driving Seller success globally. The content management manager will own seller-facing communications for online help and support documentation. The successful candidate will ensure consistency of voice and communication quality, manage daily content, assignments, resource planning. He/she must be a self-starter who is passionate about providing discoverable, relevant, high-quality content, leading a team of content managers, working in a technical, fast-paced environment, and innovating to create process and technical solutions to problems. This is a high visibility role. The successful candidate will interface with several teams across Amazon and help develop world class seller facing content to meet our fast paced business needs.

Basic Qualifications

  • Achieved a Bachelor’s degree
  • 7+ years leadership experience in a technical and/or operational organization
  • Experience in process improvement, and operational excellence
  • Experience in a multi-language publishing environment, including globalization for translation, terminology databases and management, and other world-ready approaches.
  • Demonstrated history of innovative thinking in the content strategy and management.
  • Experience as a leader who has a demonstrated track record of managing a global team, can communicate clearly, and influence cross functional teams, such as product management.
  • Ability to prioritize and manage multiple stakeholder needs in a fast paced environment.
  • Proven ability to run a team using metrics and data to drive decision making.
  • Fluent in Japanese and English

Preferred Qualifications

  • Experience with Darwin Information Typing Architecture (DITA)
  • Experience with Content Management tools and technologies in a DITA environment. The ideal candidate will have experience with multiple content management technologies.
  • A background in customer service leadership, knowledge management systems, customer service operations and program management is strongly preferred.
  • Keys to success in this role include team leadership experience, exceptional analytical, creative, and interpersonal skills, along with an intense customer focus.
  • Strong content management background and exceptional skills in creating, implementing, and ensuring adherence to quality writing standards.
  • Demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes
  • Experience and success in running global teams a plus
  • Masters degree is a plus